Duke University

Durham, NC - Jul 02, 2022


DHTS:  Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.

A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities.

Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Duke University Job Description:   DHTS Information Technology System Analyst II The System Analyst Level 2 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 1,200 UNIX-based servers in an enterprise-level computing virtual and physical environment.

This position works closely with:   Duke’s Engineering Team to implement servers and solutions consistent with Duke’s strategic direction Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure   Primary Job Responsibilities Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes Linux (primarily Redhat), IBM AIX, VMWare ESXi and Nutanix AHV Adhere to strong systems administration techniques and procedures Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements Analyze and improve system performance Troubleshoot system failures and resolve.

Identify and document permanent fixes Participate in the automation of services using Ansible, Puppet, Chef, and OpenShift Coordinate/consult with application development and database administrator staff to profile application needs and provide the appropriate environment(s) needed for stability and performance Communicate issues effectively to team members and management Provide professional, courteous customer service Provide incident management, prioritization, and resolution of problems/tasks for users Participate in medium to large business projects; lead small to medium infrastructure projects Participate in documenting policies and procedures Work with client service representatives and various levels of team members across business units within the company.

Provide team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.

Attend status calls when requested and provides detailed technical support   Essential Skills Linux Server Administrator with 3-5 years of professional experience in Systems Administration, Virtualization, and Storage technologies on various Linux/Unix platforms (RHEL, CentOS, Ubuntu, Debian, Suse, and Solaris) Experience with server provisioning, patching, troubleshooting, and securing servers with regular firewall update and monitoring Package and patch management using Satellite, RPM, and YUM Experience with performance tuning of virtual servers, and management of server resources between Virtual Machines.

Experienced in creating and maintaining Cron jobs, Systems backup, and OS installation using Jumpstart and Kickstart for RedHat Enterprise Linux Experience in script automation using Python, Ruby, Perl, and Bash.

Experience with configuration management tools such as Ansible, Puppet, and Chef Experience in Linux backup/restore using TAR as well as formatting and disk partitioning.

Working knowledge of web application security, understanding of vulnerabilities and countermeasures   Preferred Qualifications Bachelor’s Degree - Computer or other similar technical concentration; relevant experience and/or training in lieu of education: Typically Minimum 6 Years Relevant Exp - Experience with IBM AIX, Redhat Linux and Oracle Solaris 10 systems administration.

Redhat Certified Engineer (RHCE); IBM AIX Certified Administrator; Solaris Certified Administrator.

IT automation systems such as Ansible, Puppet, and Chef   Role Expectations SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of the area of specialization; resolves a wide range of issues in creative ways.

This job is a fully qualified, career-oriented, journey-level position.

  JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Networks with senior internal and external personnel in own area of expertise.

  SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.

  Required Qualifications at this Level Education/Training: Bachelor’s degree in a related field, or four years of equivalent technical experience required.

  LICENSURE/CERTIFICATION: VMWare, Microsoft Server, Red-Hat Linux, and/or AIX certification(s) preferred.

A+, Security+, and or Network+ certification(s) preferred.

  Experience: Level 2: Two years of related experience in the areas listed below is required.

- Microcomputer skills (including Windows 2000, XP, and 7).

- Microsoft Office application suite.

- Server administration (Windows, Red Hat Linux, and/or AIX).

- Experience configuring and installing servers used in mid-size networks (100 - 1000 users).

- Windows, UNIX, VMware, and Citrix.

- Tivoli's Inventory, Distributed Monitoring, TEC, Remote Control applications.

- SAN and NAS technologies such as EMC, IBM, and HP EVA.

  Skills: LEVEL 2: In addition to the KSAs described for the Associate, the Intermediate will demonstrate: Advanced knowledge of IBM Director and/or HP Insight Manager.

Proficient with the incident and problem management.

Proficient with configuration management.

Proficient with change control policies and procedures.

Strong business skills with an attention to end-user and customer satisfaction.

  Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

  Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

  Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities.

Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.



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