Student Services Advisor I

University of Southern California

Los Angeles, CA - Aug 02, 2022


**Student Services Advisor I** n ** **USC Marshall School of Business** n **MBA for Professionals and Managers (MBA.PM)****

The University of Southern California’s Marshall School of Business seeks a self-motivated, high energy, innovative professional to be the next Student Services Advisor I to support students in the MBA for Professionals and Managers (MBA.PM) program.

Marshall’s MBA for Professionals and Managers (MBA.PM) program is an MBA degree designed for fully employed students who complete the degree in 33-months. Classes meet in the fall, spring, and summer semesters, Monday-Thursday evenings, or all day on Saturday. The MBA.PM Program Office supports the education and development of MBA.PM students by providing academic support to students throughout their time in the degree.

The role of the Student Services Advisor I is to help students understand degree requirements; create, clarify, and refine educational goals and plans; connect students with faculty and other Marshall resources, such as Career Services; address concerns and challenges both inside and outside of the classroom that impact academic success; and understand academic policies and procedures. The Student Services Advisor I will work closely with other University and Marshall departments to ensure students are effectively served. The Student Services Advisor I will cultivate relationships within Marshall and central University departments to support students’ degree progress and will provide a full range of services including onboarding newly admitted students, assisting in the coordination of registration for students, and providing graduation counseling and clearance.

Regular business hours for the MBA.PM Program Office are Monday-Thursday, 10:00am to 6:30pm; Friday and Saturday, 8:30am to 5:00pm. This position will specifically staff the Tuesday through Saturday coverage.

**Responsibilities and Duties**

* Provides academic counseling for graduate students in the MBA.PM program. Advises on matters of curriculum, course and degree requirements, graduation counseling and clearance.

* Monitors student progress to degree, maintains academic unit student records, and assists with petition applications.

* Evaluates student issues and concerns (academic, administrative, or personal) and refers students to appropriate student support services. Liaise with other offices on behalf of students to facilitate problem resolution.

* Interfaces with faculty, administrators, and students regarding policies and student academic progress.

* Maintain currency on policies, procedures, and regulations pertaining to registration, course and degree requirements, graduation requirements, petitions and other student services.

* Serves in a liaison role with central university offices for student health center requirements, health insurance waiver, tuition deferment, tuition refund insurance, parking permits, and financial aid.

* Participates in the grade letter request process for corporate reimbursements.

* Assists in the Core class registration process and electives registration.

* Responsible for creation of monthly MBA.PM student newsletter, including content creation, formatting, and final distribution to students.

* Assists in the planning and administering of special programs and events, such as faculty elective advising sessions, as well as co-curricular events and programs held throughout the academic year.

* Participates in the organization and implementation of annual Pre-Fall Intensive Strategy classes and PM.GLOBE.

* Participates in commencement and various committee-assignments for student services issues.

* Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

**Additional Considerations:**

* Regular business hours for the MBA.PM Program Office are Monday-Thursday, 10:00a.m. to 6:30p.m.; Friday and Saturday, 8:30am to 5:00pm. The Student Services Advisor I position will specifically be asked to provide office coverage Tuesday through Saturday in order to provide on-campus support for our Saturday academic sessions.

* Currently, the position is on a hybrid-fixed schedule with the ability to work in the office and remotely from home. The position will report to the office on a regular schedule and also on an as-needed basis depending on department and program activities.

**Preferred Qualifications**

* Master’s Degree

* 2 Years’ Experience

* Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

**Required Documents and Additional Information**

* Resume and cover letter required (may be uploaded as one file). **Please do not submit your application without these documents.**

* Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.

* USC is requiring all students, faculty and staff to submit proof of COVID-19 vaccination and flu vaccination in order to access campus facilities for the fall semester. There is exemption process available for medical and religious reasons. Your safety is our top priority.

* USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

* The University of Southern California is an Equal Opportunity Employer that Values Diversity.

* University employer contributions may be subject to change due to financial impact of COVID-19

**Why join the USC Marshall School of Business?**

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.

For more information on the USC Marshall School of Business, visit: [](

Job Profile Summary Minimum Education: Bachelor's degree Minimum Experience: 1 year Minimum Field of Expertise: Student program or services experience


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