Student Success Technology Manager

University of Oregon

FEugene, OR - May 13, 2022


Student Success Technology Manager George Mason University is committed to the redesign and creation of a unit to support holistic success across the student experience, connect students to campus resources and help students set and achieve academic, career, and personal goals.

Through this commitment, the Mason Care Network (MCN) has been created to execute the implementation of a university-wide coaching program for first-time Mason students via the Mason Care Network.

About the Position: Technology tools are increasingly important in our student success work.

The Student Success Technology Manager supports the integration of technology tools to support excellence in academic advising and other student success initiatives.

The person in this position will take a leadership role in developing and coordinating various network of technology users (campaign working group, trainers, application administrators, referral network contacts, points of contact in various units, etc.).

This role is designed to manage technology implementation, adoption, training, end user experience, and data insights with diverse stakeholders.

Project management and collaboration skills are more important than technology skills, but the successful candidate will be conversant in how technology works and be able to translate functional area needs to vendors and technology support team members and teach end users to use technology effectively.

Specific technology platforms may be changing, but currently include Navigate Mason (formerly the Student Success Collaborative or SSC from EAB), Banner, Degree Works, Salesforce, and MicroStrategy.

Responsibilities: Support Applications Administrators: * Learn current platform capabilities (Navigate Mason); * Serve on Navigate Mason Leadership team; * Coordinate in-person meetings with end user units to determine Platform configuration needs; * Creatively solve problems to meet end user needs; * Monitor vendor updates and serve as liaison among product representatives, Navigate Mason Leadership team, and application administrators.

Promote Use of Technology Platforms: * Create plan for implementing referrals in Navigate Mason platform; serve as project manager; * Map processes; * With Leadership team, determine permissions for new roles and set up referral structure; * Coordinate referral network contacts.

Coordinate Training Team: * Develop support materials, both print and video; * Conduct training sessions; * Coordinate onsite visits from EAB and prospective vendors; * Collaborate with training co-chair to provide efficient, accurate, as needed training support for end users.

Manage Relationship with Vendor(s), Consultants, and/or Technical Support Team: * Convey needs; * Troubleshoot and solve problems; * Serve as primary point of contact for scheduling on-site training days.

Required Qualifications: * Bachelor’s degree or equivalent combination of training and experience; * Some experience in higher education student services; * Demonstrated interest and capacity in managing technology-related projects; * Detail oriented; * Strong communication skills (written and oral); * Strong facilitation and collaboration skills; * Knowledge of data security fundamentals, data interpretation skills, and commitment to diversity and inclusion expected.

Preferred Qualifications: * Master’s degree preferred (in progress or earned); * Experience with Banner, EAB’s Navigate, and Salesforce CRM desirable; * Data visualization skills; * Knowledge of Mason and prior experience as an academic advisor.

This wage position pays $25/hour for up to 29 hours a week for the spring and summer 2020 semesters.

Contract renewal depends on performance and budget.

For preferred consideration, submit cover letter and resume by February 28, 2020.



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