Customer Experience Administrator-MP


Posted on May 22, 2020

Patent and Trademark Office, Department of Commerce

Alexandria, VA

Come work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S.

Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years.

We are responsible for granting US intellectual property rights for patents and trademarks.

The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees.

For more information about the USPTO, please visit the USPTO Jobs Website.

You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position.

OPM's prescribed Group Coverage Qualification Standard for Administration and Program Seriescan be found here.You must meet all qualification requirements including time-in-grade (refer to 5 CFR 300.604 for more information on time-in-grade) by the closing date of the job announcement.Specialized Experience:is experience that has equippedapplicants with the particular knowledge, skills and abilities tosuccessfully perform the duties of the position, and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

For this position, the next lower grade level is a GS-13.Candidates for the GS-14grade level must have at least 52 weeks of all the specialized experience equivalent to the GS-13grade level in the Federal service.Specialized experience for this position includes: 1 –Experience working with stakeholders to identify pain points, proposed changes, strategies and solutions that will align the customer experience to the organization’s mission, vision.n2 – Experience as a project manager or serving in a lead role for a customer focused operation or organization.n3 – Experience using digital technology, communication tools, and networks to locate, evaluate, use, and share information.nExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

How to Apply

Follow the application procedure at www.usajobs.gov for more info.


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