Level 1 Support Technician

Posted on Aug 02, 2021

Berryville Holdings, LLC

Lansford, PA


Level 1 Support Technician for Leading-Edge Software CompanyJob DescriptionBerryville Holdings, LLC is seeking a Level 1 Support Technician to start AUGUST 1st for our Operations Center in Lansford, PA.

As a Level 1 Support Technician, you will have two core functions.

First, you will assist the development team in testing new software, patches to existing software, and anything else requiring testing.

Second, you will absorb our training videos, documentation, etc., and become the go-to technician for internal assistance and upgrades.This is a full-time position (Monday-Friday: 8:00am-5:00pm, subject to change).

Salary is $38,000-$42,000.

This position is W2 only.

Potential candidates MUST be legal US residents with the ability to pass an extensive criminal background check, government security investigation, and drug test.

Berryville Holdings is committed to providing equal opportunity to all applicants for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, creed, or any other applicable protected class status.Job ResponsibilitiesWorking with the development team to test softwareMaintaining internal environmentsActively monitoring production and development applicationsResolving issues within your purview and escalating them when outside itReporting bugs and user experience issuesInternal help desk functions (web-based chat, help desk tickets, phone calls, fulfilling order requests, turning things off and on again, and more!)Required ExperienceBachelor's degree in related field or 2-4 years related experienceRequired SkillsAbility to self-manage and prioritize tasksHave strong organizational skills, attention to detail, and punctualityMust speak fluent, easily understandable EnglishBe well groomed and professionally dressed on a daily basis (when at work, that is)Honest, reliable, proactive, possessing a strong work ethicMUST PLAY WELL WITH OTHERSDesired SkillsEnjoy a franchise that has the word "Star" in the titleKnow at least three words or phrases in a fictional language (with a desire to teach them to others)About Berryville Holdings, LLCBerryville Holdings LLC is a software development company dedicated to creating leading-edge software innovations to customers whose security and operational requirements demand proactive security and tactical solutions.

Our headquarters is located outside of Washington, D.C., in Herndon, Virginia, and we have highly talented developers across the country who devise and maintain our unique software solutions.

Join us to realize your full potential, focus your talents on rewarding and meaningful work, and stop being a labor charity for mediocre software companies.At Berryville Holdings, we’re not content just adding new skins to already-existent technologies — our software has multiple patents and is leading the way in cyber protection.

Berryville Holdings uses all its own software in day-to-day business operations because we can’t expect other companies to use our solutions if we’re not proud to use them ourselves.Job Type: Full-timePay: $38,000.00 - $42,000.00 per year

How to Apply

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