Veterans Health Administration, Department of Veterans Affairs
Lenexa, KS | #government
This is an open-continuous announcement open to current, permanent Federal employees only.
This announcement lists all possible locations - candidates will be reviewed and referred as positions become available.
If a candidate is not selected from a list, they will remain active for the next review.
To qualify for this position, applicants must be a current, permanent Federal employee that meets Basic Requirements AND Grade Determinations listed below at the time of application.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education.(1) Experience.
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,(2) Education.
One year above high school; OR,(3) Experience/Education Combination.
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Creditable Experience:n(1) Knowledge of MSA Practices.
To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.
Experience satisfying this requirement may be paid/non-paid employment as a MSA or an equivalent position in a non-VA hospital or clinic setting.n(2) Quality of Experience.
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.n(3) Part-Time Experience.
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek.
For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
Grade Determinations: In addition to the basic requirements above, candidates must the experience or education AND all of the demonstrated knowledge skills and abilities for the prospective grade listed below: GS-3 Medical Support AssistantnExperience or Education: Candidates must meet the basic requirement for experience/educationn-AND- Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below: i.
Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
ii.
Ability to utilize computer systems to enter administrative data in patient systems.
iii.
Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
GS-4 Medical Support AssistantnExperience.
One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;nOR, Education.
Two years of education above high school.n-AND- Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below: i.
Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
ii.
Ability to use, and navigate between, various types of office automation equipment and software (i.e.
computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
iii.
Knowledge of basic medical terminology to assist in the provision of care to patients.
iv.
Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
GS-5 Medical Support Assistant:nExperience.
One year of experience equivalent to the [GS-4] grade level;nOR, Education.
Four years of education above high school.n-AND- Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below: i.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
ii.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
iii.
Ability to schedule medical appointments in a clinical setting.
iv.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
v.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
vi.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
References: VA HANDBOOK 5005/117 Part II Appendix G45, Medical Support Assistant Series, Revised August 1, 2019The full performance level of this vacancy is GS-05.
The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.
Physical Requirements: The work is primarily sedentary.
Typically, the employee sits comfortably to do the work.
However, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts, etc.
No special physical demands are required to perform the work.
Deadline: 2021-12-31
(150 days left)
Salary: 28K-46K Per Year
How to Apply
Please follow the application procedure at www.usajobs.gov for more info.
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