Customer Service Representative (Recent Graduate)

Posted on Jun 16, 2021 via USAJobs

Social Security Administration, Other Agencies and Independent Organizations

Suisun City, CA  |  #administrative #government

 


This position is located in the Suisun City District Office at 700 Main Street, Suisun City, CA.

NOTE: This position is being filled on a full-time, permanent basis.

Additional selections may be made within six months from the closing date of this announcement.

This is a career-ladder position leading to the GS-8 grade level.

To qualify for appointment to the Recent Graduates Program, applicants must have completed all requirements of an academic course of study leading to an associate's, bachelor's, master's, professional, doctorate, vocational, or technical degree or qualifying certificate program from an accredited educational institution within the 2 years preceding the closing date of this announcement.

Applicants do not need to have a conferred degree or certificate at the time of application.

However, applicants scheduled to graduate or receive a degree or certificate after the closing date of the announcement must be able to provide an official copy of transcripts with the date the degree or certificate was conferred at the time of appointment.

Preference-eligible veterans who, due to military service obligations, were precluded from applying to the Program during any portion of the 2-year eligibility period are entitled to a full 2-year period of eligibility upon release or discharge from active duty.

In no event, however, may the eligibility period extend beyond 6 years from the date on which the preference eligible veteran completed the requirements of an academic course of study, when a qualifying degree or certificate was conferred.

FOR RECENT GRADUATE ELIGIBILITY: The transcript(s) or official letter from the registrar's office MUST include either the date your degree or certificate was conferred OR the anticipated date the degree or certificate is scheduled to be conferred.

Applications will not be considered without this documentation.

NOTE: Copies of degrees, certificates, and diplomas are not considered acceptable documents to determine Recent Graduate Program eligibility.

Proof of education must be submitted with your application package and received by the closing date of the announcement.

Candidates must meet the basic qualification requirements for the position being filled, including any positive education requirements and/or selective placement factors.

All qualification requirements must be met by the closing date of the announcement.

If you are using experience to qualify, you must have: GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public.

Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection.

This interview will cover typical situations, which might be encountered on the job, in person or over the telephone.

Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly.

If you do not pass the CAIP interview, you will not qualify for the job.

Panel interviews may be conducted via video conferencing software, if technically feasible.

NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.


Deadline: 2021-06-11 (Expired)
Salary: 43K-55K Per Year


How to Apply

Please follow the application procedure at www.usajobs.gov for more info.


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